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At The Knotty Lumber Co., we are dedicated to delivering products that meet the highest standards of quality and craftsmanship. Our 100% Satisfaction Guarantee ensures that every item undergoes rigorous inspection, and If for any reason you are not entirely happy with your purchase we offer a full refund or replacement, less the cost of shipping! Please see the extended policies below for more details on the satisfaction guarantee return and refund process.
Your satisfaction is our priority, and we strive to provide you with the highest quality products and service.
We use only the finest, sustainably sourced materials to ensure the durability and beauty of our products. Each piece is carefully selected to meet our rigorous quality standards.
Our skilled artisans bring years of experience and passion to every project. We guarantee that each product is crafted with precision and attention to detail, reflecting our dedication to quality.
Before any product leaves our workshop, it undergoes a comprehensive quality inspection. We ensure that every item meets our high standards and is free from defects.
If you find that your product does not meet our quality standards, please contact us within 30 days of purchase. We will gladly repair, replace, or refund your purchase in accordance to our policies to ensure your complete satisfaction. See below for more details.
Your trust in our products is important to us, and we are committed to delivering quality you can rely on. Thank you for choosing The Knotty Lumber Co. for your woodworking needs. Because of our rigorous inspection process and our commitment to customer satisfaction, if for any reason you feel as though these standards have not been met we encourage you to offer us the chance to rectify the issue.
At The Knotty Lumber Co., we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a straightforward return process to ensure your peace of mind.
Reach out to our customer service team at theknottylumberco@gmail.com to initiate a return. Please provide your order number and reason for return. If the product was purchased in store, it must be in its packaging and proof of purchase must be provided.
Securely package the item in its original packaging. Include any accessories, manuals, or other items that came with the product.
You are responsible for the cost of return shipping. We recommend using a trackable shipping service or purchasing shipping insurance for items over $75.
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original method of payment within 30 business days. For products where free shipping was included in the price, the cost associated with shipping the product will be deducted from the refund along with any restocking fees, or costs associated with shipping material.
If you wish to exchange an item, please contact our customer service team to arrange the exchange process. Exchanges are subject to product availability. The Knotty Lumber Co. is not responsible for shipping costs associated with exchanging or returning products.
If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund at no additional cost to you. You will not be charged for the replacement, however the return shipping fees and the delivery shipping fees will be the responsibility of the customer.
Your satisfaction is our priority, and we are here to assist you with any questions or concerns regarding your return.
Thank you for choosing The Knotty Lumber Co.
