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Cutting Edge Specialty Lumber Products Limited, (O/A The Knotty Lumber Co.) (“we,” “our,” “us”). These Terms and Conditions (“Terms”) govern your use of our website, www.theknottylumberco.ca (the “Site”), and the purchase of any products offered through our Site. By accessing our Site or placing an order, you agree to be bound by these Terms.
You agree to use this Site for lawful purposes only and in compliance with all applicable laws and regulations.
We reserve the right to refuse service, terminate accounts, or cancel orders at our discretion if we believe a customer has violated these Terms.
We make every effort to display product descriptions, specifications, and images accurately. However, wood is a natural product, and variations in grain, color, and texture should be expected.
Product availability is subject to change without notice. If an item is out of stock after you place an order, we will notify you and provide alternatives or issue a refund.
The Knotty Lumber Co. reserves the right to determine, adjust, and set product pricing at its sole discretion, as deemed appropriate and necessary.
Prices are subject to change without prior notice, and such changes shall not affect orders already confirmed and paid in full.
Payment must be made in full at the time of purchase unless otherwise arranged.
We ship across North America using third-party carriers. Delivery times are estimates only and not guaranteed.
Customers are responsible for providing accurate shipping information. Additional fees may apply for redelivery or address corrections.
Risk of loss or damage passes to the customer once the product has been handed over to the carrier.
For U.S. or international orders, customers are responsible for any customs duties, taxes, or brokerage fees unless otherwise noted
We are not liable for delays caused by customs authorities, border inspections, or regulatory requirements.
Returns are accepted within 30 days of delivery, subject to our inspection. Items must be unused, in original condition, and returned at the customer’s expense.
All returns are subject to a 20% restocking fee may apply to cover handling, re-inspection, and re-milling. For products sold with free shipping, the cost associated with initial shipping will be deducted from the refund along with a 20% surcharge for restocking fees.
Custom orders, cut-to-size lumber, or special milling requests are final sale and not eligible for return.
The Knotty Lumber Co. shall not be held liable for any delay, failure, or inability to perform its obligations due to events beyond its reasonable control. Such events include, but are not limited to, delays or actions by customs authorities, port closures, government-imposed trade restrictions, border shutdowns, natural disasters, or other acts of God. The Knotty Lumber Co. shall use commercially reasonable efforts to mitigate the impact; however, no such event shall give rise to liability, penalties, or claims for damages against The Knotty Lumber Co.
All content on this Site, including text, images, logos, graphics, and product descriptions, is the intellectual property of The Knotty Lumber Co. or its licensors.
You may not copy, reproduce, distribute, or otherwise exploit our content without prior written consent.
To the fullest extent permitted by law, The Knotty Lumber Co. shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our products or website.
Our liability is strictly limited to the purchase price of the product in question.
All products are sold “as is” unless otherwise stated.
Wood is a natural material that may expand, contract, warp, or change color over time. These characteristics are not considered defects.
We disclaim all warranties, express or implied, except as required by applicable law.
These Terms shall be governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada.
Any disputes shall be resolved exclusively in the courts of Ontario.
We reserve the right to update or modify these Terms at any time without prior notice.
The latest version will always be posted on this page, with the “Last Updated” date shown below.
For questions about these Terms, please contact us at:
The Knotty Lumber Co.
Hamilton, Ontario, Canada
theknottylumberco@gmail.com
We make the same firm commitment to privacy for our web site visitors as we deliver to our customers. The following discloses our information gathering and dissemination practices for our web site.
Visitors who have requested information through our web site but do not wish to receive further communications from us, can send an e-mail to theknottylumberco@gmail.com
We use your IP address to help diagnose problems with our server and to administer our web site. We also track browser types to help us understand our visitors’ needs related to our web site design.
Our site’s optional information request forms require your name, company, e-mail address, as well as information to help us determine your needs related to our solutions. We use this information to send updates about our company and contact you if requested or necessary. You may opt-out of receiving future mailings; see the choice/opt-out section above. When you receive an updated profile form, that information comes from our database.
Our web site uses security measures to protect against the loss, misuse, and alteration of the information under our control. We store the information in a database in a secure environment at our service provider.
Client-side cookies may be used to verify the login status of customers using products or services linked directly with our website. Client-side cookies may also be used to track point of entry to point of registration for those users participating in our signup programs or to track and measure the success of a particular marketing campaign. Usage of a cookie is in no way linked to any personally identifiable information while on our site. All set cookies are temporary; once the user closes their browser, the cookie simply terminates. If a user rejects the cookie, they may still use our site; however, the user may be limited to the access of some areas within our website.
We take care to reinforce the importance of our web site visitors’ security and privacy among our employees. Data security is paramount. We’re constantly re-evaluating and deploying new technologies to enhance our security.
We will never share, sell, or rent individual personal information with anyone without your advance permission or unless ordered by a court of law. Information submitted to us is only available to employees managing this information for purposes of contacting you or sending you e-mails based on your requesting information.
We are not responsible for the privacy practices or the content of any other web sites to which we link.
The materials and statements provided herein are for informational purposes only and are subject to change at any time due to such factors among others as changes in market prices, changes in products, grade guidelines or product availability in the market, etc.
No representations or warranties, express or implied, expressly including warranties of merchantability or fitness for a particular purpose, are made herein other than to set forth basic information concerning the company, its structure and its products, Any representations or warranties concerning particular sales are made only at the time of a sale or contemplated sale of identified goods.
