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What quality can I expect from your hardwood lumber packs?
We take pride in providing beautiful, high-quality boards that are carefully selected for consistency and usability. As Don W. put it, our wood has an “awesome grain and beautiful quality.” Don R. also noted that our boards are “very clean, planed on two sides,” making them ready to work with.
How fast is shipping?
Our customers often mention that our shipping is faster than expected. Lorne W. said that his order arrived “faster than any Amazon product,” even on a cross-province shipment. We aim for prompt, well-packaged deliveries so you can get started on your projects without long delays.
How is the wood packaged for shipping?
We take extra care in packaging to ensure your order arrives undamaged and ready to use. Jerry T. mentioned that his order was “properly packaged and shipped promptly,” and our goal is to provide the same experience for every customer.
Can I get help choosing the right wood for my project?
Absolutely! We’re always happy to help. Justin appreciated that we were “attentive to the intended purposes of the lumber” and found us “extremely easy to work with.” If you have specific needs, just reach out—we’ll make sure you get the right wood for your project.
What if I have a question or issue with my order?
We believe in top-tier customer service. Don W. called our team “the BEST customer service I’ve ever dealt with,” and we take that reputation seriously. If you have any concerns or questions, we’ll respond quickly and make sure you’re completely satisfied.
"Awesome grain and beautiful quality of wood. Great customer service and quick to reply with any questions I had. Definitely a customer for life."
– Donald, Black Walnut 4/4 - 5 Pack
Reliable customer service: Quick responses & support.
Consistent quality: No more guessing if your order is usable.
"The wood is all excellent pieces. The delivery time from Ontario to Nova Scotia was faster than any Amazon product. Now I just need to wait for decent weather so I can go out to the shop and make a couple of things."
– Lorne, 4/4 Variety Bundle
Premium selection: No warped or low-quality boards.
Fast shipping: Get started without long waits.
"Ordered the maple 5 pack, but they didn't have quite the quality I was looking for. They substituted it with ambrosia maple and spalted maple—these were awesome-looking pieces and great quality. Thanks for the great wood and awesome customer service. Will be buying again!"
– Sheldon, Maple 5 Pack
Hand-selected wood: Only top-grade lumber.
Exceptional service: Your satisfaction is our priority.
I was kind of skeptical about whether the wood would look as good as it did on the website. When I opened the box I was more than pleasantly surprised. You didn’t disappoint! Not only was the wood as advertised, it is something that I would have paid considerably more for at my local wood store. Well done! I look forward to placing more orders for future projects.
Exactly what I was looking for. Any questions were answered very quickly and professionally
As a hobby woodworker I regularly fall in love with the natural beauty in wood. This is my first time ordering from Knotty Lumber Co. and I was more than thrilled with the wood I received. I got a first-time discount and an extra board to boot. Great correspondence and speedy shipping. I could not be more pleased!!!
Wood was in perfect shape , moisture was perfect. Box was just starting to rip on corners.
Awesome pieces of wood , easy delivery… box was just starting to rip on corner.
Great box of cutoffs. Lots of small projects
It was a very fine piece of Walnut and I am looking forward to using it in my Project.
Our neighbour is our Snow Angel! What better way to thank a wood working Great Guy, than with some beautiful lumber for his new projects? Prompt delivery, excellent product. Thank you!
Beautiful color of wood. One of the best companies I've dealt with.
