Free North America Wide Shipping

We are proud to offer free shipping on orders across the US and Canada. However, due to the unique logistics involved in delivering to certain regions, please review the following terms and conditions:

Eligibility For Free Shipping
Free shipping applies to certain products as advertised by The Knotty Lumber Co. This is excluding custom orders or oversized items, unless otherwise specified. Orders are shipped through a freight broker service, and are often shipped within 5 business days depending on material availability. Delivery times vary depending on the destination.

Approval Process
Once your order is placed, we will review the shipping address. If the shipping costs are exceptionally high, we will notify you immediately after it is deemed cost prohibitive.

Cost Prohibitive Deliveries
If we determine that the cost to deliver is too high, we will provide a full refund for your order promptly.

International Shipments: Duties, Tariffs, and Refused Deliveries

1. Customer responsibility for import charges.
All international shipments (including shipments to the United States) may be subject to import duties, tariffs, taxes, brokerage fees, and other customs charges assessed by the destination country's government or its designated carrier. These charges are the sole responsibility of the customer, are separate from and not included in the product price or shipping cost paid at checkout, and are collected by the carrier or customs authority at or before delivery. The Knotty Lumber Co. has no control over these charges and cannot predict their amount.

2. Notice and opportunity to clear.
If a shipment is held by customs or the carrier pending payment of duties or fees, the customer will typically be contacted directly by the carrier. Where The Knotty Lumber Co. is notified of a hold, we will make reasonable efforts to alert the customer by email. The customer has fifteen (15) days from the first delivery attempt or first duty notice (whichever is earlier) to pay all applicable charges and accept delivery. Shipments not cleared within this window will be considered abandoned under Section 3.

3. Refused, abandoned, or returned shipments.
A shipment is deemed refused, abandoned, or returned if the customer declines delivery, fails to pay duties or fees within the window described in Section 2, provides an incorrect or unreachable delivery address, or is otherwise unable or unwilling to accept the shipment. In any of these cases:
(a) The order is ineligible for refund of the product price, original outbound shipping, duties or taxes paid, or any related charges.
(b) The customer remains liable for all costs incurred, including but not limited to: original outbound shipping, any duties, tariffs, brokerage, or customs fees assessed, return shipping to The Knotty Lumber Co., carrier storage or redelivery fees, and disposal or destruction fees where the shipment is discarded by the carrier or customs authority.
(c) The customer authorizes The Knotty Lumber Co. to deduct any amounts owed under this section from any refund or credit otherwise due, and to invoice the customer for any remaining balance. Unpaid balances may be referred to collections.

4. Carrier penalties.
The Knotty Lumber Co. is not responsible for any fees, penalties, storage charges, or other costs assessed by the carrier or customs authority as a result of a refused, held, undeliverable, discarded, or abandoned shipment.

5. Our responsibility.
This policy does not apply where the shipment was refused or held due to an error by The Knotty Lumber Co., including misdeclaration of contents, incorrect HS code, incorrect declared value, or failure to include required export documentation. In such cases, we will work with the customer to resolve the issue at our expense.

6. Acknowledgement at checkout.
By placing an international order, the customer acknowledges and accepts the terms of this policy.

Exclusions and Additional Information
Free shipping is not available for international orders outside the US and Canada, or custom bulk orders. Delivery timelines are subject to carrier schedules, weather, customs delays, and other factors beyond our control. If you have questions about your shipping eligibility or potential customs charges, please contact us at theknottylumberco@gmail.com before placing your order.

We are committed to ensuring your experience is smooth and hassle-free, and we appreciate your understanding regarding rural, remote, and cross-border shipping challenges.

Shipping to Remote Areas
While we strive to provide free shipping to every corner of the US and Canada, some rural and remote regions, including the Canadian territories (Yukon, Northwest Territories, Nunavut) and other hard-to-reach areas, may require special approval due to higher shipping costs.

Shipping Within 72 Hours
We offer free shipping across the US and Canada on all of our 'lumber pack' products. Orders will ship within 72 hours, however this is subject to stock availability. Please note that this timeframe is an estimate rather than a guarantee, and may vary depending on order volume and product availability.

Disclaimer
We reserve the right to modify, restrict, or nullify the Free North American Wide Shipping policy at any time — including in response to tariffs, duties, trade regulation changes, or other internal or external factors — and at our sole discretion. If an order was placed before such policy changes were implemented, we will honor the original terms of that order or issue a full refund at our discretion.

Thank you for choosing The Knotty Lumber Co.